Privacy Policy

Depending on how you interact with us, we may collect:

• Your name
• Phone number
• Email address
• Vehicle make, model and registration details
• Information about your vehicle and the services you are interested in
• Details provided when requesting a quote or booking a service
• Information contained in messages or enquiries you send to us
• Payment and transaction information where necessary to process a payment
• Website usage information, including IP address, browser type and device information
• Information collected through cookies, analytics and advertising technologies

We generally only collect information that is reasonably necessary for us to provide our services and operate our business.

We may collect personal information directly from you when you:

• Submit an enquiry through our website
• Request a quote
• Make or request a booking
• Contact us by phone, email, SMS or social media
• Purchase or enquire about our services
• Communicate with us regarding your vehicle or an existing service

We may also automatically collect certain technical information when you use our website through cookies, analytics tools and similar technologies.

We may use your personal information to:

• Respond to enquiries and quote requests
• Schedule and manage bookings
• Provide detailing, ceramic coating and other services
• Contact you regarding your booking or enquiry
• Provide customer service and support
• Process payments and maintain business records
• Send service reminders and relevant communications
• Improve our website, services and customer experience
• Conduct marketing and advertising, where permitted by law
• Protect our business against fraud, misuse or security threats
• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are unrelated to our business without a lawful basis or, where required, your consent.

Where permitted by law, we may contact you with information about our services, promotions, maintenance programs or other relevant offers.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in an electronic marketing message.

We will continue to send necessary service-related communications where appropriate, such as booking confirmations or important information relating to a service you have requested.

Our website may use cookies and similar technologies to improve functionality, understand website traffic and measure the effectiveness of our advertising.

We may use third-party services such as website analytics, advertising and conversion-tracking providers. These services may collect information about how visitors interact with our website.

You can adjust your browser settings to refuse or restrict cookies. Some website functionality may be affected as a result.

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

• Service providers assisting us with website hosting and development
• Booking and customer management platforms
• Payment processors
• Email, SMS and communication providers
• Marketing and advertising providers
• Analytics providers
• Professional advisers where reasonably necessary
• Government agencies, regulators or law enforcement where required or authorised by law

We do not sell your personal information.

Some of the third-party service providers we use may store or process information outside Australia.

Depending on the services and technology we use, personal information may be processed in countries including the United States and other countries where our service providers operate.

Where required by applicable privacy law, we take reasonable steps when engaging third-party providers to ensure personal information is handled appropriately.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include appropriate access controls, secure systems, passwords, authentication and reputable third-party service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes and meeting legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

We may need to verify your identity before processing an access or correction request.

To make a request, contact us using the details below.

If you believe we have mishandled your personal information or breached applicable privacy requirements, you can contact us and make a complaint.

We will review your complaint and take reasonable steps to investigate and respond to it.

Please contact us first so that we have an opportunity to address your concern.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Our website may contain links to third-party websites, including social media platforms and other websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children where such collection is not permitted by law.

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact:

MEC Detailing Australia
5/77 Araluen Street, Kedron QLD 4031
Australia
0409 390 929
angelo@mecdetailingaust.com.au