Question 1

What is ceramic coating?

Accepted Answer

Ceramic coating is a liquid polymer applied by hand to your vehicle's paint, wheels, glass or interior surfaces. It chemically bonds to the surface to form a durable protective layer that supports gloss, hydrophobic beading and easier maintenance.

Question 2

Is ceramic coating scratch-proof?

Accepted Answer

No. Ceramic coating adds a layer of chemical and environmental resistance, but it is not scratch-proof and does not replace paint protection film. Normal care is still required to avoid marring the surface.

Question 3

What is the difference between Crystal Serum Light and Crystal Serum Ultra?

Accepted Answer

Both are professional Gtechniq ceramic coatings installed by accredited applicators. Crystal Serum Light carries a 5-year Gtechniq warranty, while Crystal Serum Ultra carries a warranty of up to 9 years, with exceptional gloss and advanced hydrophobic performance. Your installer can talk through which suits your vehicle and budget.

Question 4

Can you coat a brand-new vehicle?

Accepted Answer

Yes. New vehicles still benefit from paint decontamination and, in many cases, light correction before coating, since factory paint can carry swirl marks or contaminants from transport and delivery.

Question 5

Do you offer wheel and glass coating?

Accepted Answer

Yes. Wheel Protection ($400) and G1 ClearVision Smart Glass ($399) are both available as optional extras alongside either ceramic coating.

Question 6

Can I add the EXO 5 topcoat?

Accepted Answer

Yes. Gtechniq EXO 5 is available as an optional extra applied over Crystal Serum Ultra, designed to enhance water repellency and surface performance.

Question 7

What is New Car Protection?

Accepted Answer

New Car Protection is our bundled package for new vehicles — combining ceramic coating with wheel, glass and interior protection, plus professional preparation, all under one package price. It's a separate offering from our standalone ceramic coatings.

Question 8

What's included in a New Car Protection package?

Accepted Answer

Every package bundles a Gtechniq ceramic coating with wheel coating, G1 ClearVision Smart Glass, interior protection, and professional preparation — wash, clay decontamination and a machine polish — all under one package price.

Question 9

Is New Car Protection better value than booking services individually?

Accepted Answer

Yes. Each package bundles a standalone ceramic coating with wheel, glass and interior protection at a lower combined price than booking each service separately — see the New Car Protection page for the exact saving on each package.

Question 10

What does Ultimate Shield's EXO 5 topcoat do?

Accepted Answer

EXO 5 is a hydrophobic topcoat applied over Crystal Serum Ultra, designed to enhance water repellency and surface performance — included as standard in Ultimate Shield Protection, our top New Car Protection package.

Question 11

How do I get a New Car Protection quote?

Accepted Answer

New Car Protection has its own quote form, separate from our general quote form, so you're only asked about the Signature, Platinum and Ultimate Shield packages. Use the Get A Quote button on the New Car Protection page to get started.

Question 12

How long does a detail take?

Accepted Answer

Turnaround depends on your vehicle's size, condition and the service booked. We'll confirm an estimated timeframe once we've assessed your vehicle at the time of quoting.

Question 13

Which detailing package is right for my vehicle?

Accepted Answer

It depends on what your vehicle needs — a light refresh (Mini Detail), a cabin clean (Interior Detail), a complete reset (Full Detail), or paint correction for swirl marks and dull finish. Tell us about your vehicle when you request a quote and we'll recommend the right service.

Question 14

Do you offer mobile detailing?

Accepted Answer

MEC Detailing operates from our Kedron studio, where every vehicle is detailed in a controlled environment with the right tools and products on hand. Get in touch with your vehicle and location and we can confirm the best option for you.

Question 15

Can you remove scratches?

Accepted Answer

Paint correction addresses light, surface-level scratches that catch and scatter light. Deeper scratches may need additional correction time, or may not be fully removable — we'll assess your paint and let you know what's achievable before starting.

Question 16

What's the difference between detailing and paint correction?

Accepted Answer

Detailing cleans and restores your vehicle's interior and exterior — wash, decontamination and interior care. Paint correction is a separate, more involved process using machine polishing to reduce swirl marks, light scratches and oxidation from the clear coat itself.

Question 17

Can I add ceramic coating after a detail?

Accepted Answer

Yes. A Full Detail or paint correction is a great foundation before ceramic coating, since properly prepared paint gets the best result from the coating. Explore our ceramic coating options and let us know if you'd like to add it to your booking.

Question 18

Is paint correction included?

Accepted Answer

Both coatings include a wash, clay decontamination and a 1-hour machine buff before coating — enough to address light imperfections in most cases. More extensive multi-stage correction can be quoted separately once your paint has been assessed.

Question 19

What does the included buff address?

Accepted Answer

The included 1-hour machine buff is a light polishing pass that helps reduce minor imperfections such as light swirl marks and haze. Deeper defects like heavier scratches, oxidation or water spot etching may need additional correction time, quoted separately.

Question 20

What does the warranty cover?

Accepted Answer

Each ceramic coating includes a manufacturer-backed Gtechniq warranty — 5 years on Crystal Serum Light and up to 9 years on Crystal Serum Ultra. Warranty terms and conditions are confirmed at the time of installation and depend on the specific Gtechniq product applied.

Question 21

How long does ceramic coating last?

Accepted Answer

Longevity depends on the product installed, your vehicle's environment and how it's maintained. Each package carries its own manufacturer-backed Gtechniq warranty term, which your installer will confirm for your vehicle.

Question 22

How should I maintain my coating?

Accepted Answer

A coated vehicle is easier to maintain, but still requires regular washing with pH-neutral products and correct technique. We provide aftercare guidance at handover so you know how to look after your coating long-term.

Question 23

How long does ceramic coating take?

Accepted Answer

Turnaround depends on your vehicle's condition and the package selected, since preparation and correction time varies. We'll confirm an estimated timeframe once we've assessed your vehicle.

Question 24

How do I get a quote?

Accepted Answer

Use the Get My Free Quote button anywhere on the site to tell us about your vehicle. We'll review your enquiry and follow up with package guidance and next steps.

Questions?

Ceramic Coating

New Car Protection

Detailing

Paint Correction

Warranties

Maintenance

Booking

Questions?

Ceramic Coating

01What is ceramic coating?

02Is ceramic coating scratch-proof?

03What is the difference between Crystal Serum Light and Crystal Serum Ultra?

04Can you coat a brand-new vehicle?

05Do you offer wheel and glass coating?

06Can I add the EXO 5 topcoat?

New Car Protection

01What is New Car Protection?

02What's included in a New Car Protection package?

03Is New Car Protection better value than booking services individually?

04What does Ultimate Shield's EXO 5 topcoat do?

05How do I get a New Car Protection quote?

Detailing

01How long does a detail take?

02Which detailing package is right for my vehicle?

03Do you offer mobile detailing?

04Can you remove scratches?

05What's the difference between detailing and paint correction?

06Can I add ceramic coating after a detail?

Paint Correction

01Is paint correction included?

02What does the included buff address?

Warranties

01What does the warranty cover?

02How long does ceramic coating last?

Maintenance

01How should I maintain my coating?

Booking

01How long does ceramic coating take?

02How do I get a quote?